Florida Pool Enclosures
Several weeks ago I wrote to you regarding the defective rubber seals in the patio sliders your company installed at my home. I asked when I could expect to have the seals replaced.
Since that time, I have spoken to Gene, your production manager. He visited my home on August 6th to inspect the seals and immediately assured me that they would be replaced. He contacted me less than a week later to explain her had ordered the new seals and would schedule time to perform the replacement as soon as they arrived.
Yesterday, August 25th, Gene called to tell me a technician was on the way to my home to make the repairs. When I arrived home later that afternoon, I was very pleased to see that the work had been completed. The technician left me a note explaining what had been done, and also noted to give Florida Pool Enclosures a call if I experience any more problems with the installation. This was a very professional, service-oriented touch, and I appreciate it. Everything appears to be repaired, and I expect these new seals to last for many years.
Although I am quick to bring problems to the attention of service and product providers, I am also just as quick to extend kudos when appropriate. As I noted above, Gene and his team were very professional and obviously very service-oriented. I truly appreciate the effort they made to ensure I was satisfied with the work. At this point, I would not hesitate in recommending Florida Pool Enclosures to anyone.”